Select Page

ETC Innovation – Roles & Main Processes – Summary

The Organization Administrator sets up the account to create an Interview Type (Health, Drugs & Wellness),  therefore, you should use one email for each role.

In the Interview Type, volunteers execute the Video Recording Interview in 4 sessions with 48 questions that take around 25 minutes to complete.

Volunteer  Interviews will be diagnosed & scored by an Examiner and Observers (optional because the volunteer can self-diagnose) in the Diagnose – Emotional Fingerprint® module. The Question metrics can be reviewed at the Candidate metrics.

To understand how ETC Innovation works, please watch the “7 Steps to Success” video or the help guides in your language!

Although it is a state-of-the-art system, ETC Solutions has a simple and easy operating philosophy for volunteers.

You should use one email per each Rol in ETC Solutions (Company Administrator, Examiner, Observer, or Volunteer)

Being a Software as a Service allows us to implement and deliver results in 7 steps to reach its maximum potential.

The first step is creating the organization profile; it will take 3 minutes or less!

Organization registration requires you to select the working language and choose from 12 different. If your company operates in multiple languages, you must create an account for each.

The organization (Volunteer) has 3 Interviews to rehearse using a promo code: PG-ETC-3

In step two, a full set of questions is automatically imported into the selected language, which the organization can customize.

The third step is registering the examiner and the observers who will evaluate the results (optional).

There is a helpful guidelines page, and video to perform the examiner and observer functions successfully.

The fourth step creates a new Interview that includes the number of positions (set at “1”).

Each Interview can have an examiner and up to 5 observers.


The fifth step refers to inviting a Volunteer to perform a video recording Interview.

The volunteer receives an email with the Interview video recording module link.

The Employee/Candidate must read and agree with the test’s terms and conditions, especially in Personal Data Protection.

Volunteers can review the HELP and video guidelines to ensure the test is successful.


The sixth step requires the examiner to review the answers to the questions; automatic alerts are activated at the session, and questions that help in the evaluation process. Finally, the examiner manually evaluates the Good Candidate, Honesty Score, and Volunteer Skills.

Automated KPIs plus manual scores guide the examiner in a Final Decision about the evaluation process backed up with scientific data.


The seventh step refers to The Emotional Fingerprint module as a summary for the examiner to validate the results, support the interview decision, and close the Interview type/opening.

The next step is to count on you as a regular and satisfied customer.



Frequently Asked Questions (FAQ’s)

Q. What are ETC Solutions – SaaS?

A. It is a method of remotely delivering our solution in 12 different languages worldwide, meaning that users of any size can access it from any device with an Internet connection.

Q. How can I experience the ETC solutions and have a Proof of Concept (POC)?

A. By registering your company, you can request free trials in case you do not have a Promo Code!
Registration link –

Q. What are the benefits of SaaS?

A. The main advantage of SaaS over the traditional model is that companies do not have to invest in hardware to host software, allowing them to outsource most of the IT responsibilities typically required to troubleshoot and maintain software. Instead, ETC AI, as the SaaS provider, takes care of everything.

Q. How are ETC HIRE tests acquired?

A. A minimum of 5 tests can be purchase by the Company Administrator within the ETC systems. We have monthly subscriptions available.

Q. What size of company can use ETC Solutions?

A. This service model also allows micro, small & medium enterprises to use the solution that otherwise could not due to the high cost of the license.